Privacy policy – guest registration

1. Responsible for the treatment

Company: Explotaciones Mena S.L
Administrator: Pilar Espíldora González
Address: Urbanización El Real Nº55, Marbella, Málaga, 29603
CIF: B29675113
Contact e-mail: info@poloapartments.com

2. Purpose of treatment

The personal data we collect from our guests is primarily intended for the following purposes:

  • Comply with the legal obligations established in Royal Decree 933/2021, regarding the documentary registration of guests in tourist accommodations and their communication to the competent authorities (such as the Security Forces and Corps).
  • Manage apartment reservations, including confirmation, follow-up and invoicing.

3. Data collected

Pursuant to Royal Decree 933/2021, the data we collect includes, but is not limited to:

  • First name
  • Last name
  • Identity card or passport number.
  • Nationality.
  • Date of birth.
  • Date of arrival and departure from the accommodation.
  • Apartment in which you are staying.
  • Contact telephone number.
  • E-mail address.
  • Address of usual residence.
  • City of usual residence.
  • Postal code of usual residence.
  • Country of usual residence.
  • Number of travelers.
  • Copy of identity document.
  • Other information required by the authorities in the future.

4. Legal basis for processing

The data processing is based on:

  • The legal obligation established in Royal Decree 933/2021.
  • The execution of the accommodation booking contract requested by the guest.

5. Transfer of data to third parties

Los datos recopilados serán comunicados exclusivamente a:

No compartiremos sus datos personales con terceros adicionales, salvo que sea requerido por ley.

Las Fuerzas y Cuerpos de Seguridad del Estado, según lo establecido por la normativa de seguridad ciudadana.

  • The State Security Forces and Corps, as established by the regulations on citizen security.
  • We will not share your personal data with additional third parties, unless required by law.

6. Data retention

The data will be kept for the period required by current regulations, which is three years for the registration of guests according to Royal Decree 933/2021. Once this period has expired, the data will be securely deleted.

7. User’s rights

As the owner of the personal data, the user may exercise the following rights:

  • Access: Know what data we are processing.
  • Rectification: Request the correction of incorrect data.
  • Deletion: Request the deletion of data when possible.
  • Opposition: Refuse processing in certain circumstances.
  • Limitation: Temporarily restrict the use of your data in certain cases.

Para ejercer estos derechos, puede enviarnos una solicitud por escrito al correo electrónico info@poloapartments.com o a nuestra dirección postal. Será necesario adjuntar una copia de su documento de identidad para verificar su identidad.

8. Safety measures

We are committed to ensuring the security and confidentiality of personal data by implementing technical and organizational measures to prevent alteration, loss, unauthorized access or processing.

9. Policy Update

We reserve the right to modify this policy to adapt it to new legislation or changes in our procedures. Updates will be posted on our website.

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